We signed a contract with Festiva and then read all the messages on this website and as a result cancelled the agreement within 15 hours and sent the certified cancellation letter to the head office as specified. This arrived at their office within the 5 day cooling off period, yet still they took $23, 760 from our bank account. We have telephoned but have not been able to speak to anybody at their head office. Has anybody else had this experience? Do we really have to go through legal proceedings to get our money back?
Festiva resorts
If you haven%26#39;t yet gotten in touch with anyone, please contact the Festiva Resorts Owner Services department at 866-933-7848 or ownerservices@festivaresorts.com. You can also mail a formal complaint to:
Festiva Resorts
Owner Services
One Vance Gap Road
Asheville, NC 28805
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